Service providers today build custom portals to give limited visibility to their customers while hiding the mess from legacy systems. This disconnected approach causes frustrations with both internal staff and the business customer.
The Commercial Portal provides a full suite of capability to interact with high value commercial customers with service fulfillment and assurance needs. It provides the ability for all employees to interact within the same ecosystem as the customer.
Most important, it provides a simple road map to start the process of turning down legacy systems in a painless manner.