TierOne Product Support Services

Software Products Obsolescence:

This section lists all software products in our portfolio of which last-buy and end-of-support dates have been set and communicated.

Product Version General Availability End of Support Notification End of Sales End of Extended Support End of Life
NETPortal Active Inventory (TNP) 9.4 Dec 15, 2015 Apr 28, 2017 Jun 28, 2017 Jun 28, 2019 Jun 28, 2021
9.5 Jun 28, 2017 Aug 11, 2017 Oct 11, 2017 Oct 11, 2019 Oct 11, 2021
9.6 Oct 11, 2017 Jan 27, 2019 Mar 27, 2019 Jul 31, 2022 LTS, 1 Mar 27, 2023
Commercial Portal (CP) 3.0 Mar 27, 2019 Sep 29, 2019 Nov 29, 2019 Nov 29, 2021 Nov 29, 2023
3.1 Nov 29, 2019

General Availability
General Availability or “GA” marks the formal release of the software release/product.

Long Term Support (LTS)
Long Term Support “LTS” signifies a release with a longer extended or sustaining support period.

Standard Software Release Support Period
Standard Software Release Support is the period of time starting from the day a software release is made Generally Available until End of Sale or for a period of 1 year, whichever is sooner. TierOne will provide incremental roadmap updates, or enhanced functionality as well as maintenance and patch releases. Customers will have access to these software upgrades through the annual TierOne Support service.

End-of-Sale
End of Sale or “EOS” is the date after which customers can no longer purchase the product in question from TierOne. The EOS notice is published no less than 2 month prior to the EOS date.

Extended Software Release Support Period
Extended Software Release Support is the date after which customers can expect to receive general technical support for a specific software release from TierOne for the standard support fee. Starting from the end of the Standard Software Release Support Period and for a 2 years, TierOne will provide best effort support with resolution limited to a suitable workaround or identifying which GA release would resolve the issue. No enhancements will made available, only critical bug fixes. Customers are encouraged to migrate/upgrade to the latest release to obtain the benefit of standard support.

Sustaining Software Release Support Period
Sustaining Software Release Support is the period of time during which customers can expect to receive limited technical support from TierOne. Starting from the end of the Extended Software Release Support Period and for a 2 years, so long as customers pay the additional annual fee for technical support, TierOne will continue to provide best effort support with resolution limited to a suitable workaround or Identifying which GA release would resolve the issue. Service level response and restoration targets only apply. No bug fixes or enhancements, updates or upgrades will be made during this period to that software release. Customers will be highly encouraged to migrate/upgrade to the latest release to obtain the benefit of standard Support.

End-of-Life
End of Life or “EOL” is the date that TierOne announces that the product has reached the end of its “useful lifespan.” After this particular date, TierOne will no longer be marketing, enhancing, supporting or selling the product line in question. Customers will no longer be able to purchase product support for any EOL products.


1 Notice for Oracle 12c Customers: Since support from Oracle for Oracle 12c ends July 31, 2022 any Oracle database related issues will be handled as best effort.