To transform customer service management from a reactive necessity to a proactive advantage, fostering real-time engagement and unwavering customer focus to drive efficiency and loyalty.
About Us
TierOne is the only software vendor that can provide real-time, proactive customer service assurance across any service, technology and domain — transforming service provider behavior, shifting from reactive problem-solving to proactive value delivery.
We empower service providers to comprehensively understand their customers’ services, seamlessly resolve potential issues, and preemptively address customer concerns, while enabling on-demand service provisioning throughout the customer journey, all powered by patented technology.
Our Story
Since 1999, we have delivered successful business-driven technology solutions to Communication Service Providers globally. As a result of working with 50+ clients, we have deep expertise in Telecommunications, allowing us to meet the rapidly evolving needs of service providers.
In 2006, we started a venture, with the help of funding from the Canadian National Research Council, to solve the root cause or systemic issues experienced by Service Providers worldwide. Our product, first went into production in 2009. From that point forward, we continue to address all areas affecting service delivery and assurance processes with carrier-grade, scalable products.
Changing the Future of Service Provider-Customer Interaction
In today’s dynamic digital landscape, outdated service provider operations often lead to reactive, complex, and frustrating customer experiences. Archaic systems and manual processes impede proactive service management and transparent communication, harming customer satisfaction and efficiency.
TierOne is pioneering a new paradigm in service delivery and assurance, moving beyond these reactive norms. Our platform empowers service providers to proactively manage network services and engage customers through flexible, powerful building blocks, including advanced federated inventory, AI-driven alarms monitoring, automated remediation, and comprehensive APIs. Unlike generic platforms, we focus on impactful capabilities like preemptive customer notifications and a flexible patented customer portal, providing core components to build sophisticated, proactive solutions, not rigid answers.
This flexible, proactive foundation enables service providers and enterprises to securely manage a wide array of critical and innovative services, from ensuring reliable connectivity for Private 5G and IoT to complex SD-WAN and advanced Managed Services, all with the necessary tools for optimal performance and customer satisfaction.
We don’t just claim innovation; we deliver tangible solutions. Our focus is on enabling proactive service assurance, automated mediation, and fundamentally transforming customer interactions. By providing powerful, flexible building blocks, we empower our partners and customers to build the specific solutions they need faster and more effectively, setting a new standard for service delivery.
For service providers, this means improved efficiency, reduced support costs via informed customers, increased agility, and enhanced customer loyalty. Ultimately, TierOne transforms service provider behavior, shifting from reactive problem-solving to proactive value delivery.
