Customer Service Impact


Key Features:

  • Built-in customer service impact mapping of alarms generated using only network inventory model without any additional rules
  • Real-time alarm displays on graphical views of network elements, circuits, facilities and topologies
  • Configuring Alarm Filters
  • Configurable Customer, Network and Service Views
  • Open APIs and Incident Workflows
  • Alarm Enrichment
  • Alarm de-duplication
  • Customizable Remediation Automation Process Based on Alarms
  • Kafka notification queues with configurable delays on notification
  • Scalable alarm collection architecture supporting all known protocols
  • Legacy to NFV Assurance Ready