Business Orchestration


Key Features:

  • Service providers can enable a business SME to design any business process or sub-process without requiring IT involvement or the need to write code
  • All tasks can be performed manually or automated, providing seamless hybrid operations
  • Manual tasks can be assigned to teams and users with defined SLA criteria
  • Automated tasks can be scripts or TierOne Digital Bridge transactions
  • Swim lane diagrams and Gantt charts offer clear visibility into designs and in-flight processes
  • Customizable milestones provide easy reporting on the overall status of service orders
  • Complete control of in-flight process changes to manage service delivery
  • Fallout Management with Redo/Undo capabilities
  • Manager dashboards provide visibility into delays and escalations, and user workload