Business Orchestration

Key Features:

• Service providers can enable a business SME to design any business process or sub-process without requiring IT involvement or the need to write code
• All tasks can be performed manually or automated, providing seamless hybrid operations
• Manual tasks can be assigned to teams and users with defined SLA criteria
• Automated tasks can be scripts or TierOne Digital Bridge transactions
• Swim lane diagrams and Gantt charts offer clear visibility into designs and in-flight processes
• Customizable milestones provide easy reporting on the overall status of service orders
• Complete control of in-flight process changes to manage service delivery
• Fallout Management with Redo/Undo capabilities
• Manager dashboards provide visibility into delays and escalations, and user workload