To ensure satisfaction and excellence, we take an extra step with our customers. When a project is concluded we hire an independent, customer satisfaction specialist to follow up with our customer’s project participants.

 
We review the project with him and the specialist then contacts the right people for their input and opinions.

 
The results are contained in a report that go directly to the top of TierOne OSS management for review. Steps are taken to correct any problems identified and make changes to create a better customer experience.

Report, excerpts:

2005 - MetaSolv ASAP Implementation

"TierOne asked the right questions coming into the project, ensured that it ran smoothly without unexpected delays, excelled at project management and brought valued experience to the table."

2005 - Allstream

"They asked the right questions and provided the right answers from the beginning."

2005 - Rogers Wireless

"TierOne is responsive and flexible. They understand our constraints and environment."

"... every time we had a concern or question, TierOne was willing to listen."

2004 - Acterna

"The requirements were met.....they did a great job"

2004 - Bridgecom

"TierOne gave us everything we needed.... They took care every step of the way to make sure our needs were satisfied... they were open to pertinent changes... and worked with us until we got what we needed..."

"Their work was excellent"

2004 - Los Angeles Department of Water

"They completed the work on time and gave us a high level of confidence... "

"They were responsive. When asked to do something, they were very complete and exceeded expectation just about every time"

2004 - Sprint Canada

"TierOne was very responsive, as well as providing the solution and delivery that met our needs"

2004 - Telus

"The right people were swiftly pulled together into a team and it showed TierOne as a nimble and strong industry player..."

"TierOne brought depth of knowledge and experience to the table..."

"TierOne asked the right questions coming into the projects and kept asking them.... They provided consistent feedback, ... added value as the project developed.."

TierOne's open and honest style of doing business shone with Telus"

2003 - Memphis Networx

"TierOne beings welcome industry experience to the table with its skills as a system integrator"

"TierOneOSS brought to the table its ability to rapidly respond to my changing environment. TierOneOSS provided the enhancements I asked for and helped me understand how I could better use my services to answer my users’ needs, rather than just finishing my scope."

"TierOneOSS understands their clients’ problems and provides friendly solutions and services.