Reduced Call Time
Reducing call time is significant increasing customer satisfaction and reducing costs.
Call time can be reduced by providing the care agent with automated assists. Automation can present a complete view, in real-time, of the state of a customer’s services including diagnostics of data retrieved from customer devices, the network, and BSS/OSS.
NETPortal’s capabilities create value!
- Use NETPorta’s rules based diagnostics to prompt faster resolution of technical issues and reduce call time.
- Leverage NETPortal’s capability to present a single real-time view of a customer services thereby eliminating time to navigate and consolidate data from network, BSS/OSS tools
- Utilize NETPortal’s capability to translate complex back-office data into understandable and relevant information eliminating agent time, handoffs, repeat calls