Solutions

Innovative Solutions to Difficult Problems

Leading service providers are looking for opportunities to improve customer experience across all touch points. However, key problems are limiting the achievement of these improvements.

Top three problems are:

• Barriers to accessing and creating an end to end view of the customer’s service from the BSS, OSS and Network silos in real time
• Specialized knowledge required to interpret data
• Presenting the relevance of the end to end view of a customer’s services

NETPortal provides innovative capabilities to solve these problems:

• Eliminates the problem of data silos by using a federated approach to accessing data, and only accessing it when required
• Creates a real time view of the current state of the service by accessing data directly from BSS, OSS and network with robust governance
• Eliminates specialized knowledge by automatically applying business rules to interpret the service data 
• Proactively pin points the relevance of the service for the user ,based on automatically applying business rules

Learn more about how we Automate Care and Automate the Back Office.