Commercial Portal

Our corporate philosophy and vision is to challenge how business is done between the Service Provider and their customers.

 

TIERONE™ has invested heavily in overcoming challenges that seem insurmountable to Service Providers today. If you believe, as we do, that the customer is central to everything then serving them efficiently and effectively, provides the service provider a tremendous competitive and financial advantage.

Commercial Portal provides a full suite of capabilities to interact with high value commercial customers with dedicated specialized service fulfillment and assurance needs. It crosses traditional BSS / OSS / CRM boundaries in a secure scalable architecture.

The current accepted answer for Enterprise Portal’s is to build a custom web front end to legacy service provider systems. This means, the customer is looking and interacting with something that is very different from what the internal employees deal with.

The true value of our Portal is that all of your employees from product management, sales, customer care, and technicians will have the ability to interact within the same eco-system as the customer. This removes the daily disconnect between the customer and the service provider that is prevalent and enables a trusted partnership that is non-existent today.

Our productized modular approach will leverage your existing investments seamlessly while hiding all of the complexity from the end customer and create the eco-system for internal users to start relying on the same data set.

The capabilities of the Commercial Portal are also available over the Digital Bridge allowing your customers to integrate their systems to you. There is real value in integration to customer systems in the areas of trouble and change management.

The traditional internal barriers are gone as we provide secure audited access to data within the same eco-system allowing for real time interaction with the customer.

The Commercial Portal allows the end customers to manage their specific data from users, contact info, addresses, and especially roles and responsibilities which changes regularly and administrating this is now pushed to the customer.

 

Features

  • Productized context sensitive that is under the full control of the service provider
  • Ability to create any screen in any technology and install into the commercial Portal and leverage security, audit and all the other infrastructure features
  • Productized chat directly with dedicated CSR staff
  • Full support for up to 3 languages plus English
  • SSO with support for multiple LDAP or active directory architectures
  • White label to service provider look and feel
  • Support all major web browsers with zero client side foot-print requiring no plug-ins or installations

 

Benefits

  • True business customer satisfaction and creation of a trusted relationship within a unified eco-system
  • Process driven interactions with customers that can be managed by the business
  • Maximize employee efficiency in dealing with customer needs

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